"When will I be paid?" is the most common question we receive from our customers.

We issue payments within one business day of receiving your supplies, and often on the same day. Saturdays, Sundays, and holidays are not business days.

Due to the high volume of packages we process, we need time to remove labels, inspect the products, and log everything accurately. Occasionally, this means your payment may be processed on the next business day.

Once your payment is complete and your quote is closed, you'll receive a confirmation email. Please note that this email may arrive later in the evening.

Please note that emailing us to inquire about your payment may delay the processing. Each inquiry requires us to manually review your quote and check with our supply and payment teams, which can slow down the payment for you and others.

Rest assured, we understand the importance of fast payment, and we work diligently to process yours as quickly as possible. We truly appreciate your business!

We only purchase the specific diabetic supplies listed on our Price List. We do not buy Ozempic, Mounjaro, insulin, or any injectable medications. If your product is not shown on our price list, it is not eligible for purchase.

Please visit our full FAQ page for detailed information.