FAQs

Yes — it is completely legal to sell your diabetic test strips, lancets, insulin pump supplies, and CGMs as long as they were originally purchased over the counter and not billed to insurance, Medicare, or Medicaid. These supplies are classified as non-prescription medical products, meaning they can be bought and sold by consumers in the United States.

However, any diabetic supplies obtained through government programs (such as Medicare or Medicaid) cannot be legally resold. Some boxes, particularly of CGMs like Dexcom, may be marked “DME Beneficiary,” “Government Payee,” or feature a red line — these indicate government-issued items.

If received, we cannot purchase or pay for these products under federal regulations.

No — this is not a scam, and there’s no catch. Diabetic Exchange USA is a trusted, U.S.-based company that buys unused diabetic supplies and resells them at affordable, below-retail prices to help reduce waste and make essential products more accessible.

We’ve built our reputation on honesty, fast payments, and transparent communication. Our business only succeeds when our customers are satisfied and choose to work with us again — which is why we’re committed to providing a safe, legitimate, and trustworthy experience every time.

Yes — your information is completely safe and private with Diabetic Exchange USA. We use encrypted payment systems and secure data storage to protect your personal details, payment information, and shipping history.

We will never sell, share, or disclose your information to any third party. Every transaction is handled confidentially and used only to process your order and issue payment.

Protecting your privacy is one of our top priorities — you can sell your diabetic supplies with confidence, knowing your data is fully secure.

We only purchase the products listed on our current Price List. All supplies must be in mint condition, unopened, and meet our minimum expiration date requirements. Please avoid sending any items that are not included on our list, as we will not be able to accept them.

We only purchase sealed, unexpired diabetic supplies in good condition.

Please note that we cannot accept items that are opened, damaged, expired, or require refrigeration — such as insulin or other liquid products. We’re also unable to purchase international supplies.

To confirm that your items qualify, please review our current price list or contact us before shipping.

We don’t purchase opened or expired boxes to ensure that every product we resell is safe, sealed, and reliable for future use. Once a box has been opened or has passed its expiration date, we can’t verify the product’s condition or sterility. To maintain quality and safety standards, we only accept supplies that are completely unopened, in mint condition, and have ample time before expiration.

We do not purchase expired supplies, and we generally require that all products have several months of shelf life remaining. Items that are close to expiring may receive a lower payout or may not be accepted, depending on the product type. To see the exact minimum expiration dates we accept, please refer to our current price list for details.

If your items don’t meet our condition guidelines, we’ll review them and contact you before taking any action. Depending on the issue, you may have the option to have your supplies returned or responsibly recycled. Please note that we cannot issue payment for items that are damaged, expired, opened, or not listed on our price list. For full details, refer to our terms and product condition guidelines before shipping.

If any of your products are rejected because they don’t meet our terms and conditions, Diabetic Exchange USA will not cover the cost of return shipping. Customers who wish to have their rejected items returned must email support@diabeticexchangeusa.com within three business days of receiving the rejection notice.

If we do not receive a return request within that timeframe, the products will be responsibly discarded. Rejection notices are always sent by email, so please check your inbox and spam or junk folder to ensure you don’t miss our messages.

All items sold to Diabetic Exchange USA must arrive sealed and in mint condition. We do not accept or purchase any damaged products.

“Damage” refers to any imperfection, including but not limited to items that are opened, crushed, scratched, dented, torn, expired, stained, cut, water-damaged, or marked with ink.

To ensure your products meet our standards, please review the examples on our Product Condition Guidelines page before shipping.

The process is quick and straightforward. Start by requesting a free shipping kit or printing your own prepaid label from our website. Pack your unused diabetic supplies securely and drop them off at any USPS location. Once your package arrives, our team inspects your items the same business day and sends payment within one business day of approval. You’ll receive updates by email throughout the process.

For a detailed walkthrough with photos, visit our How it Works page.

Each shipment must be sent using a newly issued shipping label provided by Diabetic Exchange USA. Labels cannot be reused under any circumstances. If an old label is reused and postage due or return fees occur, those costs will be the sender’s responsibility.

When packing your supplies, use a sturdy box and sufficient padding to prevent any movement or damage during shipping. For larger or heavier shipments, we strongly recommend double-boxing for extra protection. Do not use polymailers or paper envelopes, as they do not provide adequate protection and can result in damaged products.

Please also make sure your label type matches your packaging. USPS requires that Priority Mail boxes must only be used with Priority Mail labels. Ground Advantage labels cannot be used on any Priority Mail packaging. If a package is sent with the wrong label type, any postage due, return fees, or related costs will be the responsibility of the customer.

Once packed correctly, drop your package off at any USPS location or schedule a pickup.

No. Each shipment must have a new shipping label issued by Diabetic Exchange USA. Labels cannot be reused under any circumstances. If an old label is reused, any postage due, return fees, or related costs will be the customer’s responsibility.

To ensure smooth delivery and accurate tracking, always request a new prepaid shipping label through our website before sending your package. For more details, visit our How it Works page.

No, please do not remove or peel off any pharmacy labels on your supplies. Diabetic Exchange USA will remove and destroy all labels once your package arrives to protect your privacy. If you’d like to cover your personal information before shipping, you may carefully ink out the labels — just be sure not to press too hard or get ink on the boxes, as this can cause indents, smudges, or other damage. We cannot accept any items with marked, indented, or otherwise damaged packaging. For full details on acceptable product condition, visit our Product Condition Guidelines.

Once your package is scanned by USPS, you can track its progress using your provided tracking number at USPS Tracking. You’ll also receive an email notification from Diabetic Exchange USA as soon as your shipment arrives at our facility.

After we receive your package, our team inspects your supplies the same business day. If everything meets our condition and expiration requirements, payment is issued within one business day of approval. For a detailed overview of what to expect after shipping, visit our How It Works page.

"When will I be paid?" is the most common question we receive from our customers.

We issue payments within one business day of receiving your supplies, and often on the same day. Saturdays, Sundays, and holidays are not business days.

Due to the high volume of packages we process, we need time to remove labels, inspect the products, and log everything accurately. Occasionally, this means your payment may be processed on the next business day.

Once your payment is complete and your quote is closed, you'll receive a confirmation email. Please note that this email may arrive later in the evening.

Please note that emailing us to inquire about your payment may delay the processing. Each inquiry requires us to manually review your quote and check with our supply and payment teams, which can slow down the payment for you and others.

Rest assured, we understand the importance of fast payment, and we work diligently to process yours as quickly as possible. We truly appreciate your business!

We offer several fast and secure payment options to make the process as easy as possible. You can choose to be paid through PayPal, Venmo, Zelle, ACH, or by mailed check.

Electronic payments are typically the quickest and are sent within one business day after your items are received and approved.

If you prefer a check, please allow additional time for mailing and delivery.

Price quotes are estimates based on the information provided at the time your selling request is submitted. Final pricing is determined after inspection and verification of the product type, quantity, condition, and expiration date upon receipt.

Expiration dates are calculated based on the date items are received and inspected, not the date the quote is submitted or the date the package is shipped. Because expiration continues to decrease during transit, items may move into a different pricing tier by the time they arrive.

If the items received differ from your submission — including differences in product type, model, quantity, condition, packaging, damage, or remaining time before expiration — the payout amount may be adjusted accordingly.

To ensure you receive the full quoted amount, we recommend shipping promptly and reviewing our Product Condition Guidelines and Price List before sending your items.

We do not currently offer referral bonuses. Our focus is on providing the highest possible payouts and fastest payments directly to our customers. If we introduce a referral program in the future, details will be shared on our website and through our email updates.

No, we do not purchase supplies from outside the United States. At this time, Diabetic Exchange USA only buys from sellers located within the U.S. due to shipping regulations and product sourcing requirements. Any packages sent from outside the country will not be accepted or returned.