Terms & Conditions

By shipping your supplies to Diabetic Exchange USA, LLC, you acknowledge and agree to these Terms & Conditions in full.

GUIDELINES REGARDING ITEMS PURCHASED

All items sold to Diabetic Exchange USA must arrive sealed and in mint condition. We do not accept or purchase damaged products. "Damage" refers to any imperfection, including but not limited to: items that are opened, crushed, scratched, dented, torn, expired, stained, cut, water-damaged, or marked with ink.

All items sold to Diabetic Exchange USA, LLC. must meet their minimum expiration date requirements. See price list for more info. Diabetic Exchange USA, LLC. does not purchase any expired products.

All items sold to Diabetic Exchange USA, LLC. must be within their original packaging and include all materials intended to be within the box from the manufacturer. Items that have been tampered with in any way will not be accepted by Diabetic Exchange USA, LLC.

Diabetic Exchange USA, LLC. will remove all labels and destroy them. Any attempts made by the customer to remove the labels may result in damage. Diabetic Exchange USA, LLC will not accept damaged items.

Diabetic Exchange USA, LLC. solely purchases the items listed on its website: https://www.diabeticexchangeusa.com/price-list. Items not listed on the website will not be accepted.

GUIDELINES REGARDING SHIPMENT

The customer is responsible for ensuring that all supplies are packaged carefully and securely. Diabetic Exchange USA, LLC. will not accept items damaged during shipment. All items must be shipped in a sturdy box.

Each shipment requires a newly issued shipping label from Diabetic Exchange USA. Labels cannot be reused. Any postage due, return fees, or other costs resulting from the reuse of an old label will be the customer’s responsibility.

USPS requires that Priority Mail boxes must only be shipped using Priority Mail labels. Ground Advantage labels cannot be used on any Priority Mail packaging. If a package is sent with the wrong label, any postage due, return fees, or related costs will be the responsibility of the customer.

OWNERSHIP

By selling to Diabetic Exchange USA, LLC, you confirm that your supplies were personally purchased and not obtained through Medicare, Medicaid, VA, or any other government or insurance program. Diabetic Exchange USA, LLC cannot purchase items acquired through such programs or any other unlawful means.

You agree that you are the rightful owner or have been given permission by the rightful owner to sell any supplies. You signify that you did not and will not violate any applicable law or regulation in obtaining these supplies or selling them to Diabetic Exchange USA, LLC.

You certify that the sale and transfer of these supplies will not result in Diabetic Exchange USA, LLC. violating any anti-money laundering, anti-terrorism, healthcare, or other applicable law.

Final Sale Policy: Once you send products to us, upon receipt and processing, ownership transfers to Diabetic Exchange USA. Accepted items become part of our inventory and cannot be returned.

RIGHTS WE RESERVE

Diabetic Exchange USA, LLC. reserves the right to change prices at any time, with or without notification.

Diabetic Exchange USA, LLC. will not cover the 2.9% PayPal goods and services fee or any other fee charged by payment processors.

It is the customer's responsibility to provide accurate and valid payment information. If incorrect payment information is provided and funds are sent to the wrong account, Diabetic Exchange USA, LLC. is not responsible for resending or reimbursing the payment.

RETURNS

If a customer’s products do not meet the terms and conditions listed above, Diabetic Exchange USA, LLC. will not cover the cost of return shipping.

To have rejected items returned, the customer must email support@diabeticexchangeusa.com within three business days of receiving the rejection notice.

If we do not receive a return request within that time, the products will be responsibly discarded by Diabetic Exchange USA, LLC. No exceptions.

Rejection notifications are always sent via email. Please check your spam or junk folder to ensure you don’t miss our emails.

ADDITIONAL TERMS

Diabetic Exchange USA, LLC., shall not be liable for any indirect, consequential, special, or punitive damages arising from this agreement, incidental or exemplary, foreseeable or unforeseeable.