Cartoon illustration of Omnipod and Dexcom G7 diabetic supplies in a purple box with a green checkmark showing acceptable product condition.

Condition matters — here’s what we accept.

Sealed. Unexpired. Great shape.

Product Condition Guidelines

All items must arrive sealed, unexpired, and in mint condition. We don’t accept opened, damaged, or expired products — including boxes that are crushed, torn, or marked.

Unsure if your products meet our standards? Email photos to support@diabeticexchangeusa.com for review.

For packaging and handling best practices, check out the dropdown tips on preventing product damage, or view sample images of rejected items and our full terms.

  • Check for any signs of damage, tampering, or expiration before sending. Only sealed, factory-new, and unexpired diabetic supplies are accepted. Carefully inspect packaging to ensure it meets resale standards.

  • We only accept factory-sealed, unexpired diabetic supplies. Opened, resealed, or outdated boxes cannot be purchased or returned. Always double-check expiration dates before shipping.

  • Do not peel or alter manufacturer labels. Removing labels can tear the box, making the product ineligible for purchase. For your privacy, we securely remove and destroy all identifying information upon arrival.

  • Before mailing, take clear photos or a short video of your items and packaging. This helps document their condition in case of any shipping issues or condition disputes — and gives you peace of mind.

  • Always ship products in a durable, well-structured cardboard box — not padded envelopes or soft mailers. This helps protect items from crushing or bending during transit and ensures your package arrives safely. For extra protection, place your original product box inside a second, slightly larger shipping box (double-boxing) to prevent impact damage during handling.

  • Center your items inside the box with sufficient padding on all sides. Avoid placing products near edges or corners, where impacts and compression can easily cause damage.

  • Use bubble wrap, crumpled paper, or other cushioning materials to fill empty spaces in the box. Proper padding keeps your supplies stable, preventing movement and corner dents during shipping.

Terms
  • Dented Dexcom G7 box showing corner damage — example of rejected product condition

    Dented

  • Crushed Medtronic Mio Advance box with structural damage — unacceptable for resale

    Crushed

  • Accu-Chek Softclix box with visible stains and discoloration — not eligible for purchase

    Stained

  • Medical supply box with slice and cut on surface — damaged packaging not accepted

    Sliced

  • Torn test strip boxes with peeled barcode labels — damaged packaging example

    Torn

  • Expired diabetic test strip box showing past expiration date — rejected product example

    Expired

  • Creased diabetic supply box with bent packaging — unacceptable condition for sale

    Creased

  • Freestyle Libre boxes with handwritten ink markings — labeled packaging not accepted

    Ink

  • ox with broken seal and torn flap — opened diabetic supply packaging example

    Broken seal

  • Freestyle Libre box with resealed tape — previously opened packaging not eligible for resale

    Resealed

  • Crushed Omnipod Dash Pod box with severe distortion — example of destroyed packaging

    Obliterated